The following terms and conditions apply to bookings for workshops (or other classes) via our website and our cashier desk. For team building, group bookings, custom assignments and bookings from other websites check also our general terms and conditions.
Note that we have to prepare our classes, schedule employees and prepare workshops in advance. Cancellation or changing your ticket data implies extra work from our side and costs. Your cancelled workshop seat might not be filled on time with an alternative candidate. Nevertheless, if you cancel on time we can refund part of your ticket price. We don’t refund last minute cancellations and unused gift cards . Read more below.
Costs for canceling or rescheduling a workshop in a nutshell
IN TIME (Cancel / Rebook)
- Cancellations up to 14 days before the start of the workshop: costs 25 € per ticket, you will receive a refund for the remaining amount.
- Booking changes up to 14 days before the start of the workshop: costs 15 € per ticket.
- Date changes within 5 to 14 days before the start of the workshop: you can get a discount to apply for another workshop (rebook voucher), value 50% of the workshop ticket price you paid.
- No Show & Change or cancel up to 5 days before the start of the workshop: no restitution or discount.
Replacement by someone else
You can allow someone else to take your seat without extra costs. In that event notify us in advance via the e-mail address mentioned above.
Cancellation by Baking Lab & Force Majeure
Baking Lab has the right to cancel the course or workshop due to insufficient participation, illness or other form of force majeure. In such cases the customer will receive a notification by e-mail and the ticket for the workshop will be refunded.
When the cancellation of an activity is due to a third party or an event which we do not have control over, Baking Lab will offer the customer an alternative activity on a different date. If the customer does not use the alternative that we offer and also fails to respond within 1 month to our offer, our obligation to refund will lapse.
General terms and conditions