We understand that it is inconvenient to cancel or reschedule your ticket. That’s why we’ve created a fair policy to help share the costs between both parties as reasonably as possible. We kindly ask you to first review the policy below and use our rebooking or cancellation system before contacting us by email. Can’t make it yourself? Consider gifting your ticket to a friend or family member — that way it won’t go to waste and you’ll make someone else happy!
Introduction
The following terms and conditions apply to bookings for workshops (or other classes) via our website and our cashier desk. For team building, group bookings, custom assignments and bookings from other websites check also our general terms and conditions.
Note that we have to prepare our classes, schedule employees and prepare workshops in advance. Cancellation or changing your ticket data implies extra work from our side and costs. Your cancelled workshop seat might not be filled on time with an alternative candidate. Nevertheless, if you cancel in time we can refund part of your ticket price (discount rebook voucher). We don’t refund last minute cancellations and unused gift cards. Read more below about our policy.
If you can’t attend the workshop, try to find a friend or family member who would be happy to fill in your spot!
Cancel and rebook your ticket registrations via our rebook system!
Costs for canceling or rescheduling a workshop in a nutshell
ON TIME (Cancel / Rebook)
- Cancellations up to 7 days before the start of the workshop: costs 25 € per ticket, contact us via workshop@bakinglab.nl so we can refund the remaining amount.
- Booking changes up to 7 days before the start of the workshop: costs 15 € per ticket, or € 7.5 per ticket if the user does this himself via our rebook system.
LATE (Rebook)
- Date changes within 2 to 7 days before the start of the workshop: you can get a discount to apply for another workshop (rebook voucher), value 50% of the workshop ticket price you paid if you use the rebook system.
TOO LATE (Cancel)
- Cancel up to 2 days before the start of the workshop: If you cancel using our rebooking system, we will, as a gesture of goodwill, still offer you a discount voucher worth €15 per canceled ticket. You will also receive instructions on how to pick up flour, bread, and a sourdough starter, provided during the bread workshops to participants.
NO SHOW
- no restitution or discount.
e-mail: workshop@bakinglab.nl
Replacement by someone else
You can allow someone else to take your seat without extra costs. In that event notify us in advance via the e-mail address mentioned above.
Cancellation by Baking Lab & Force Majeure
Baking Lab has the right to cancel the course or workshop due to insufficient participation, illness or other form of force majeure. In such cases the customer will receive a notification by e-mail and the ticket for the workshop will be refunded.
Force Majeure
When the cancellation of an activity is due to a third party or an event which we do not have control over, Baking Lab will offer the customer an alternative activity on a different date. If the customer does not use the alternative that we offer and also fails to respond within 1 month to our offer, our obligation to refund will lapse.
General terms and conditions
More info